Refund & Cancellation Policy

7-day free trial

All paid plans include a 7-day free trial. You will not be charged during the trial. If you cancel any time before the trial ends, no charge is taken. If you do not cancel, your subscription begins automatically at the end of the trial and the plan price is charged to your payment method.

Cancelling your subscription

You can cancel at any time from your account settings. When you cancel:

• During the trial — the subscription ends and you are not charged.
• On a paid plan — your plan remains active until the end of the current billing period, and it does not renew afterward. You keep access to the features you paid for until then.

Refunds

Because a 7-day free trial lets you evaluate the Service before any charge, we generally do not provide refunds for subscription periods that have already begun. However, if you were charged in error, or you believe you are entitled to a refund under applicable consumer law, we will review your request in good faith.

Refund requests are handled together with Paddle, our Merchant of Record. Where a refund is granted, it is returned to your original payment method.

How to request a refund

Email support@vireo.studio with the email address on your account and the transaction details. Paddle can also be contacted directly for payment enquiries via the receipt they send for each transaction.

Contact

Questions about billing? Email support@vireo.studio.